You've got questions; we've got answers. If you have a question that is not listed below please email us.
Since 2017, Dojabox has been probing Earth to find the dopest self-love and relaxation products to deliver them straight to your moonbase. Along with glass pieces, stash essentials and accessories, our boxes come with a playlist every month.
The Dojabox comes in two different tiers, Beta and Alpha. The Alpha always includes a bath product or smoke-tique item (typically a bath bomb) to treat yourself to!
Dojabox is an original experience, unlike any other. At Dojabox, we understand that smokers are multi-dimensional. We do more than just smoke🗣
Dojabox is the only subscription company to combine the hobby of smoking with beauty, self-love, education, self-care, and music. We bring you more than the basics.
Definitely not. Everything you receive is 100% legal.
Our Alpha Dojaboxes include an exclusive bath product designed only for our subscribers. We partner with different bath and beauty shops to bring you products inspired by our "Bomb Strain"... It's an original feature you can find only at Dojabox.
We roll up to it, we light up to it, and fly to it. Our POTM is a list of the songs we're vibin' to that month.
Included in all our subscriptions. Another original feature of Dojabox.
Cut off day is always the 10th. Make sure to order before the 10th to receive this month's order. If you order, after the 10th, your Dojabox shipment rolls over to the next month's shipment day.
Our shipment goal is always the 14th. Sometimes shipments will be delayed depending on the companies and shops we are purchasing from that month.
If you haven't received a tracking number by the 17th, PANIC!!!! Jk, just email customer service at firstname.lastname@example.org and they will gladly figure out what's up with your order.
We also encourage following our social media for shipment updates.
Renewal day is the 25th of every month. This is when your account will be billed for your next month's package. If you pre-paid for your subscription, then you will only be renewed once your pre-paid run ends.
As soon as you feel yourself asking this, check your email for a tracking code! Right now! We'll wait...srsly, go check... Most times your first package will already be on it's way to you by the time your second month is billed. Packages will be shipped between the 14th - 21st and customers are billed on the 25th for next month.
The calendar model below will provide an excellent visual of how shipping & renewing works at dojabox.
If you checked your email and you can't find a tracking code after the 21st, please email customer service at email@example.com for help.
We encourage monitoring your tracking number to make sure you or someone is home to receive your package.
Unfortunately, Dojabox cannot replace a package after it has been successfully delivered. This includes theft and/or loss. We apologize for this inconvenience.
Skipping or cancelling your subscription before the 25th ensures you will not be billed. A 5% fee will be deducted from any refund to settle credit card fees.
By visiting dojabox.com you acknowledge you are 21 years of age or older.
Upon registering for a Dojabox subscription, a customer acknowledges they are enrolling in a subscription.
Cancelling is easy, free, and whenever you choose.
Simply sign in through the Cratejoy website in the top right corner.
Access your account in the drop down menu in the same top right corner.
Choose Subscriptions > Manage Subscription > Cancel Subscription.